http://www.resonant.org/node/1625 Comments for "Why basic math skills are important" en http://www.resonant.org/node/1625 <p>Even if you're a customer service droid, you need to be able to divide by 100 and keep your units straight. If you don't, in this glorious internet age, someone may record the conversation to shame you and your company. In the case of Verizon, not just one, but <em>several</em> customer service representatives and managers were caught being unable to distinguish between 0.002 cents per kilobyte and 0.002 dollars per kilobyte, even when it was <a href="http://verizonmath.blogspot.com/2006/12/transcription-jt.html">explained to them repeatedly</a>:</p> <p> <div class="bb-quote"><b>Quoting George (customer) and Mike (Verizon supervisor):</b><br /> <blockquote class="bb-quote-body">G: Do you recognize that there's a difference between “point zero zero two dollars” and “point zero zero two cents”?</p> </p></blockquote> </div> <p><a href="http://www.resonant.org/node/1625">read more</a></p> Education Tue, 12 Dec 2006 22:13:00 -0500 Zed 1625 at http://www.resonant.org